Lead-level Product Designer focused on enterprise platforms, design systems, engineering, and AI-augmented workflows.
Designing shared workflows and permission structures that allowed multiple distinct user roles to operate within one coherent logistics platform.
VIEW CASE STUDYCreating reusable components, states, and patterns while the product was actively being designed and built, balancing immediate delivery with long-term consistency.
VIEW CASE STUDYTurning specialized requirements into a new role-based product, defining its structure, workflows, permissions, and responsive experience from the ground up.
VIEW CASE STUDYRedesigning a legacy credit workflow so agents could choose from structured, policy-aligned options with clearer guidance for discretionary and non-discretionary decisions.
VIEW CASE STUDYArtificial Intelligence (AI) helps me explore faster. Product judgment decides what ships.
This wasn’t about prompting Figma. I used ChatGPT as a production partner, pushed the system from components into a real product flow, and tested where AI speed still depended on design judgement.
VIEW THE CASE STUDY →I use AI to accelerate early exploration, then bring product judgment back to structure, states, accessibility, and implementation.
READ THE METHOD →AI changes what products can do, but good UX still depends on clear human control, understandable behaviour, and deliberate product judgment.
READ THE ARTICLE →“I’ve seen him rally his squad members together with enthusiasm, imparting his vision to Devs, POs, testers, designers, addressing each with the right language.” […] “He gives and takes insightful design critiques and has tackled extremely complex design problems in our enterprise software…”
“Carlos is an extremely talented UX designer. He takes meticulous care when it comes to his workflows and wireframes. He is not afraid to ask the tough questions and get exactly down the root cause of an issue so he can present the best possible option.”
"His leadership skills, ownership, and creative approach were instrumental in delivering high-quality designs that simplified complex requirements & exceeded client expectations. Carlos consistently went above and beyond, contributing to every phase of the project, including supporting the QA process."
"I worked with Carlos supporting TELUS agent desktop design. I always paused to hear his feedback as his insight is almost on-point. If it's not a comment to an eventual solution, it's insight to rethink the proposed design."
I lead complex product design across enterprise platforms, connecting user needs, business logic, accessibility, and scalable design systems. I set direction, resolve ambiguity, and work closely with product and engineering teams to turn complex challenges into clear, maintainable experiences that support users, teams, and business goals.
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