Lead-level Product Designer focused on enterprise platforms, design systems, engineering, and AI-augmented workflows.
Designing shared workflows and permission structures that allowed multiple distinct user roles to operate within one coherent logistics platform.
VIEW CASE STUDYCreating reusable components, states, and patterns while the product was actively being designed and built, balancing immediate delivery with long-term consistency.
VIEW CASE STUDYTurning specialized requirements into a new role-based product, defining its structure, workflows, permissions, and responsive experience from the ground up.
VIEW CASE STUDYRedesigning a legacy credit workflow so agents could choose from structured, policy-aligned options with clearer guidance for discretionary and non-discretionary decisions.
VIEW CASE STUDY“I’ve seen him rally his squad members together with enthusiasm, imparting his vision to Devs, POs, testers, designers, addressing each with the right language.” […] “He gives and takes insightful design critiques and has tackled extremely complex design problems in our enterprise software…”
“Carlos is an extremely talented UX designer. He takes meticulous care when it comes to his workflows and wireframes. He is not afraid to ask the tough questions and get exactly down the root cause of an issue so he can present the best possible option.”
"His leadership skills, ownership, and creative approach were instrumental in delivering high-quality designs that simplified complex requirements & exceeded client expectations. Carlos consistently went above and beyond, contributing to every phase of the project, including supporting the QA process."
"I worked with Carlos supporting TELUS agent desktop design. I always paused to hear his feedback as his insight is almost on-point. If it's not a comment to an eventual solution, it's insight to rethink the proposed design."
I lead complex product design projects across enterprise platforms and the systems behind them: interaction patterns, scalable components, accessibility, and business logic. I set direction, resolve ambiguity, and create the structure teams need to move from problem framing to implementation.
I work closely with product and engineering, treating technical constraints as design material. I use AI to accelerate research, synthesis, exploration, and documentation while keeping judgment, accessibility, craft, and strategic ownership human. My goal is not just to make better screens, it's to create systems that help products scale, teams move faster, and complex organizations operate with greater clarity.
