I'm a Toronto-based Lead Product Designer focused on complex enterprise platforms, bringing clarity to the systems and decisions that shape them.
Creating reusable components, states, and patterns while the product was actively being designed and built, balancing immediate delivery with long-term consistency.
VIEW CASE STUDYTurning specialized requirements into a new role-based product, defining its structure, workflows, permissions, and responsive experience from the ground up.
VIEW CASE STUDYDesigning shared workflows and permission structures that allowed multiple distinct user roles to operate within one coherent logistics platform.
VIEW CASE STUDYAI helps me explore ideas faster, but I double-check the results and use my judgment to decide what works.
I directed ChatGPT through a design-system build in Figma, then tested it in a five-screen product flow. The result: 97 component instances, six alternate states, and no detached components.
VIEW EXPERIMENT 01 →AI is moving UX beyond screens. I explore what changes when intelligent systems can act, and why behaviour, permissions, and human control matter more than ever.
READ PART 1 →A practical approach to defining what agents can do, when people must approve actions, and how to handle interruptions, failures, and recovery.
READ PART 2 →“Carlos gives and takes insightful design critiques and has tackled extremely complex design problems in our enterprise software. […] I’ve seen him rally his squad members together with enthusiasm, imparting his vision to Devs, POs, testers, designers, addressing each with the right language.”
“Carlos is an extremely talented UX designer. He takes meticulous care when it comes to his workflows and wireframes. He is not afraid to ask the tough questions and get exactly down the root cause of an issue so he can present the best possible option.”
"His leadership skills, ownership, and creative approach were instrumental in delivering high-quality designs that simplified complex requirements & exceeded client expectations. Carlos consistently went above and beyond, contributing to every phase of the project, including supporting the QA process."
"I worked with Carlos supporting TELUS agent desktop design. I always paused to hear his feedback as his insight is almost on-point. If it's not a comment to an eventual solution, it's insight to rethink the proposed design."
I bring complex workflows, user roles, permissions, and business rules together into coherent enterprise experiences that make sense to the people using them. I bring product and engineering teams together, challenge assumptions, and work through complex requirements with patience, curiosity, and good attitude. I enjoy making the process collaborative and approachable while turning difficult decisions into interaction models people can understand and teams can build.
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